Complaints

Listed below are some organisations / support groups that provide information and advice on making a complaint.
Although the information was originally collected for use within the Linlithgow community we hope the list could be useful to others.

For further information on any of the organisations - just follow the website link/s or where there are no website links available e-mail us at the Help Centre .

Care Commission	web.enquiries@carecommission.com
Have registers of residential care homes and other care facilities in Scotland. Makes inspections and investigates complaints.
Consumer Direct	through website
Government funded telephone and online information and advice.
Consumer Focus	contact@consumerfocus.org.uk
Consumer Focus is the new statutory organisation campaigning for a fair deal for consumers in England, Wales, Scotland, and, for postal services, Northern Ireland. The voice of the consumer, working to secure a fair deal on their behalf.
Mail Preference Service	mps@dma.org.uk
Free Service which enables consumers to have their names and home addresses in the UK removed from or added to lists used by the direct mailing industry.
Mediawatch-uk	info@mediawatchuk.org
Campaigns for better broadcasting.
National Minimum Wage
Information about the national minimum wag. Pay and Work Rights Helpline.
Neighbours from Hell in Britain
Online helpful information. Useful resources to deal with anti-social nuciance neighbours. Also helpful is the BBC website How to deal with nuisance neighbours
Noise Complaints - West Lothian Council	environmentalhealth@westlothian.gov.uk
West Lothian Council service that will investigate reports of noise nuisance problems.
Office of Fair Trading	enquiries@oft.gov.uk
Consumer information and protector. Endeavours to ensure businesses compete and operate fairly.
Pest Control - West Lothian Council	pestcontrol@westlothian.gov.uk
West Lothian Council's pest control service destroys rats, mice, wasps, bees, insects etc. which endanger public health. For information about pest control service access West Lothian Council's website and look under P within the A - Z services section.
Scottish Environment Protection Agency (SEPA)	admin@sepa.org.uk
Concerned with Waste Regulation / Air Pollution matters.
Scottish Public Services Ombudsman	ask@spso.org.uk
Looks at complaints about the delivery of public services in Scotland.
Telephone Preference Service	tps@dma.org.uk
Free Service which enables your telephone number to be added to the TPS list, so licensed companies involved in telephoning selling will know you do not wish to be contacted.
West Lothian Council: Complaints about
Information on how to make a complaint about a West Lothian Council service. For information about this service access West Lothian Council's website and look under C within the A - Z services section.

Disclaimer: Please note that this list was compiled in good faith, however some changes may have occurred since we last updated our files. Whilst the Help Centre makes reasonable efforts to include and up-date information on this website, it does not make any representation as to its accuracy or completeness. Those involved in creating and delivering this website's contents are not liable for any damages arising from use of this site.